Find answers to common questions about our gift vouchers and experiences. From purchasing to redemption, we've got you covered.
1. What types of gift vouchers are available?
At Proost, we offer a selection of vouchers, including dining experiences and monetary vouchers. Check out all our available options on the Gift Experiences page.
2. How can I purchase a Proost gift voucher?
You can purchase our vouchers easily online through our gift voucher store. Simply select your preferred voucher, add it to your basket, and follow the secure checkout process.
3. Can I personalise a gift voucher?
Yes! During the checkout process, you’ll have the option to add a personalized message to make your gift extra special.
4. How are gift vouchers delivered?
Gift vouchers are delivered instantly via email, or you can choose to have them delivered by post.
5. How long are the vouchers valid for?
Our gift vouchers are valid for 12 months from the date of purchase, giving you plenty of time to enjoy your experience at Proost.
6. Do I need to book in advance to use a voucher?
Yes, we recommend booking in advance to ensure availability. Please mention your voucher code when making a reservation.
7. Can I use a gift voucher for drinks?
Yes, unless stated otherwise, vouchers can be used for food and drinks. Check the details of your specific voucher for any restrictions.
8. What happens if I lose my voucher?
If you’ve misplaced your voucher, don’t worry! Simply contact us at [email address or phone number] with proof of purchase, and we’ll help retrieve your voucher details.
9. Can I refund or exchange my voucher?
Unfortunately, vouchers are non-refundable and cannot be exchanged for cash. However, they are transferable, so you’re welcome to pass them on to someone else.
10. How do I redeem my voucher?
To redeem your voucher, present the unique code included on your voucher when visiting Proost. The code must be valid and within its expiration date.
At Proost, we offer a selection of vouchers, including dining experiences and monetary vouchers. Check out all our available options on the Gift Experiences page.
2. How can I purchase a Proost gift voucher?
You can purchase our vouchers easily online through our gift voucher store. Simply select your preferred voucher, add it to your basket, and follow the secure checkout process.
3. Can I personalise a gift voucher?
Yes! During the checkout process, you’ll have the option to add a personalized message to make your gift extra special.
4. How are gift vouchers delivered?
Gift vouchers are delivered instantly via email, or you can choose to have them delivered by post.
5. How long are the vouchers valid for?
Our gift vouchers are valid for 12 months from the date of purchase, giving you plenty of time to enjoy your experience at Proost.
6. Do I need to book in advance to use a voucher?
Yes, we recommend booking in advance to ensure availability. Please mention your voucher code when making a reservation.
7. Can I use a gift voucher for drinks?
Yes, unless stated otherwise, vouchers can be used for food and drinks. Check the details of your specific voucher for any restrictions.
8. What happens if I lose my voucher?
If you’ve misplaced your voucher, don’t worry! Simply contact us at [email address or phone number] with proof of purchase, and we’ll help retrieve your voucher details.
9. Can I refund or exchange my voucher?
Unfortunately, vouchers are non-refundable and cannot be exchanged for cash. However, they are transferable, so you’re welcome to pass them on to someone else.
10. How do I redeem my voucher?
To redeem your voucher, present the unique code included on your voucher when visiting Proost. The code must be valid and within its expiration date.